In response to member demand for more opportunities to connect and share knowledge and experiences with other
members, the Alliance of Automotive Service Providers of Minnesota (AASP-MN) has two peer-to-peer learning and
networking events scheduled this fall.
The first, a Mech XChange targeted for mechanical-division members, will take place on September 27, from 4 – 6 p.m.,
at IDENTIFIX in Roseville, MN. In this session, attendees will have the opportunity to take part in two roundtable
Managing the Customer Experience
Every interaction a customer has during the course of doing business with a shop – from scheduling the initial
appointment to delivery of the repaired vehicle and everything in between – will impact their satisfaction and loyalty to a
shop. Successful shops control and manage the little things, as well as the big things, throughout the entire customer
experience. Attendees will share ideas and best practices for managing customers’ experiences.
Shop Scheduling & Workflow
To succeed, all shops must manage their workflow efficiently. This starts with scheduling and includes systems, processes
and operational philosophies for maximizing productivity and moving cars through the shop. Attendees will learn
tried-and-true methods for tightening up the scheduling and workflow process and increasing profits.
Collision-division members will gather on Wednesday, October 12, for a Body Shop Session. This event will take place
from 11:00 a.m. – 1:30 p.m. at Grumpy’s Bar & Grill in Roseville, MN. The cost to attend is $25 per person, which
In this session, attendees will learn about OEM certification programs that are becoming more and more prominent in the
collision industry. There can be extensive costs and requirements associated with joining these programs, and doing so
could be beneficial for some shops and a waste of time for others.
AASP-MN has assembled a panel of local collision shop owners who have gone down this road and are willing to share
their “lessons learned” in the process. Certifications represented will be: Ford, Nissan, FCA (Fiat Chrysler), Honda,
Infiniti, GM, Hyundai, Audi, Mercedes Benz, VW and Porsche. George Maris, American Honda Motor Co. Collision
Parts Market Manager, North Central zone, will also be in attendance to share a manufacturer’s perspective. Attendees
will hear about their experiences, get questions answered and will be better able to determine if OEM certification is a
good fit for their own shops.
Participants at both of these events will also receive a report on AASP-MN’s current initiatives and upcoming events.
Anyone in the automotive service industry is welcome to attend—membership is not required.
For additional information or to register, contact the AASP-MN office at (612) 623-1110 or 800-852-9071 or visit
The Alliance of Automotive Service Providers of Minnesota (AASP-MN) is an association of nearly 800
independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive
service industry and the success of its members.